How do I personalise my order?
On each product page, type your text, choose one of our 4 fonts (Dancing Script, Times New Roman, Monotype Corsiva or Arial) and add a symbol anywhere in your text if you like. The preview updates as you type and shows your design on the item. When you are happy, tick the box to confirm and add it to your basket. Your design is saved with the order exactly as you see it.
Can I use emoji and symbols?
Yes. Pick one of our symbols with the + Add button and it goes wherever your cursor is, or type an emoji straight into your text. Everything is engraved in one colour, in the same tone as your text, just as the preview shows.
How much text fits?
The character counter under your text shows the limit for that piece. Our bar keyrings take around 60 characters; larger pieces take 70 to 80. Shorter text engraves larger and reads better.
Can you engrave handwriting, a fingerprint or a photo?
Yes, on products that say so. Upload a clear photo in good light on the product page. If you would rather send it later, leave the upload empty and email it to hello@lushkeepsake.com with your order number.
Do you send a proof?
The live preview on the product page is your proof, and we engrave exactly what you enter. For photo, handwriting and fingerprint orders, or anything unusual, we will contact you if we have any question before engraving.
How long will it take?
Orders placed before 3pm, Monday to Friday, are dispatched the same working day. UK delivery is free with Royal Mail Tracked 24 (usually 1 to 2 working days after dispatch), and Express is available for £2.50. International orders usually arrive in 5 to 10 working days. See Delivery & Returns for all options.
I made a mistake in my engraving. Can I change it?
Email hello@lushkeepsake.com as soon as possible with your order number. If we have not engraved it yet, we will happily change it.
Can I return a personalised item?
Engraved items are made to order, so they cannot be returned for a change of mind. If anything is faulty, damaged or not engraved as you asked, we will replace or refund it. See Delivery & Returns.
Do you do bulk or corporate orders?
Yes, from small groups such as groomsmen to larger business orders, with names or logos. See Corporate & bulk orders.
How do I look after my item?
Wipe stainless steel and plated items with a soft dry cloth. Avoid perfume, chlorine and harsh cleaners, and take jewellery off before swimming or bathing.